Customer Testimonials
Hear What Our Customers Have to Say
At INFINITI of Omaha, we pride ourselves on delivering exceptional customer service and a premium car-buying experience. But don’t just take our word for it—see what our satisfied customers have to say!
The service department absolutely does not meet my expectations. It’s not like they used to be back when I owned my QX 56. The lack of communication is unbelievable. My car has been in the shop five weeks out of the last eight weeks.
Always great service and they are able to always fit me in, even last minute. Check in/out customer service is top notch.
I needed a ride after dropping off my car. the ride service was delayed. Andrew saw that i was waiting and provided me with a ride to work. He did not want me to unnecessarily wait for the service and be late for work. He showed great initiative and this is the reason for my 5-star rating. There was some confusion regarding the cost estimate hence my rating for the cost estimate question.
Very professional group. Were able to take care of my needs in in a timely manner. Have owned an INFINITI since 2003. And to continue to have two in the family in 2026. Great service great product. Thanks.
Friendly staff, prompt assistance, exceptional customer attention and care, answered questions thoroughly, and delivered excellent service.
So kind and helpful. I would highly recommend all of them!! I am so happy with my new purchase, and really appreciate all of the kind things you did for me!!
everything was awesome, vehicle got in and out fast, looked over same day with approvals!
Had a meeting and they got my oil change done timely - appreciated it. x x
There service department is great. Scheduling a service appointment is easy, they greet you when arriving and walk you through everything they did.
Sales and financing staff are polite and professional. They didn’t try to pressure me into things that I didn’t want. Service department was equally polite and professional. Very happy with my sales and service experiences.
Easy process a a a aa a a a a a a a a a
I was very pleased with the level of attention offered during my visit. It was better than ever
This dealer has very bad customer service. On the point of miss representation. We purchased a 60k mile maintenance program. At 24k mile oil change. We are told the program was canceled. Brought contrac to sales manager. Says he will get back to us. Afterc4 weeks and 4 follow up calls. We have not received any call backs or resolutions. DO NOT PURCHASECE FROM THEM
We've purchased out last four Infiniti's from Cindy. I honestly can't imagine purchasing a car from anyone else. She has taken such good care of both of us! It isn't as convenient as some other dealerships but so worth it to know you can trust them to always treat you right whether you have service work scheduled or just drop in to have your car washed. I have, and will continue, to recommend INFINITI of Omaha. Peggy & Bill
Shannon greeted me the minute I walked into the service area. She was very personable and knowledgeable. We went over what I wanted to have done and she said they would get started right away. She also went over my extended warranty with me. There were a couple of things the service technician found that would need to be taken care of at some point. I decided to wait till next time. Shannon asked if I would like to have my car washed and I said absolutely
I mentioned how the inside windshield was streaked as I couldn’t reach ... Read More DealerRater - May 23, 2026
Excellent job, Service Team. We would also like to acknowledge Andrew Wilson for his patience and hard work in locating and coordinating the delivery of our new vehicle. We requested a specific color and options and he came through for us. Thank you, Andrew!
I brought my car in for a routine oil change about two weeks ago. When I discussed the reason for my visit upon entering the garage, I explained that in addition to the oil change, I was hoping someone could help explain why my remote start isn't working. When I was alerted to my car being "ready", I was given a report about the oil change, but nothing about the remote start. I asked, "Great, so were you also able to figure out why the remote start isn't working?" The person stared blankly at ... Read More DealerRater - May 22, 2026
Quick and professional. Never felt like I was pressured into a purchase and they seemed to do their best to provide a high quality used car.
Terrible customer communication from the service department. We’ve been in the INFINITI family for over 10 years. Things are getting worse with how customers are being treated. We are not planning to own an INFINITI ever again!
Excellent Service. I will Cindy for my future orders! She was very easy to work with and took time and care in providing details I did not even consider and yet used in my final decision.
I’ve been associated with INFINITI maybe 15+ year & military over 23 years Cindy has been an outstanding performer for me! Her attention to detail to go above and beyond means a lot to me / family Thank you for ur service! Kudos
I don’t think n I was charged fairly for my service. I had an estimate for $280 to replace my rear brakes- I was only able to do the front at my initial appointment due to time constraints so had to come back to get my rear done and my total for my rear brakes was $388.96- not $280 as the estimate said and that is what my front brakes costed.
My wife and I had a wonderful experience at INFINITI of Omaha. The location was very clean and the entire staff were very nice and not pushy at all. Our sales lady by the name of Dinet Pena was phenomenal. It was like we were talking to a friend and didn’t even feel like a sales experience and that’s what made it really cool. Answered all our questions made us feel welcome. Had a great attitude was totally real. Nothing fake about her very very impressed. Mark, the general manager is also very good and very attentive and ... Read More Google - Apr 20, 2026
We recently purchased a vehicle for our daughter and had a great experience from start to finish. Eduardo was our salesman and did an outstanding job—he was professional, patient, and easy to work with throughout the entire process. He made sure we felt comfortable with our decision and took the time to answer all of our questions without any pressure. I would definitely work with Eduardo again. Thank you. Kent Furstenau
Experience was okay. We felt prioritized when walking around the lot and Dinet assisted us well. When we got to the financing portion of the deal, we had to wait for a long period of time for someone to assist us. 2 hours! We drove 3 hours to purchase our INFINITI. Also, I asked for a small INFINITI mug and they did not deliver on what I would say is a small request after waiting that long and making such a large purchase.
Great quality with the INFINITI dealership and Andrew our salesperson was very helpful!! It’s our 4th car from this dealership!!
I have worked with Matt for years buying cars. He obviously has an incredibly supportive Team. It was a very quick, easy, and painless experience.
Dealership personnel is always friendly and helpful. Addresses the needs of my car in a timely and professional manner.
Comfortable waiting room. Good service people who keep me completely informed. No hard sell on maintenance just accurate assessment of the situation.
The service department was prompt, friendly and professional. Shannan took great care of my vehicle and made the whole experience efficient and enjoyable.
very workable with pricing and timing and answered all our questions - both product and service was quality!
Eduardo, Matt and Jake were all fantastic to work with. From test drive to finance it was an easy, comfortable experience 10/10! One of the best buying experiences I have had. Love my new QX80 and look forward to working with INFINITI of Omaha again.
Shannon helped me with car service today. I had excellent service- great communication and knowledge about the service. Also a shout out to the technician who serviced my car and the nice people who shuttled me around.
Andrew understood what I was looking for and made the buying process so easy. Highly recommend.
Andrew is very knowledgeable and nice to work with … friendly and efficient. Car was ready on time
Matt Swoboda is AMAZING to work with at INFINITI of Omaha!!! He runs an honest & up front dealership!!!
Great service! We had a great experience. Responsive and reasonable time frame. Thought the transmission service was a little expensive.
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Shawn did a great job helping me with the service visit. He made it super easy.
Service intake was smooth and the communication throughout the process was prompt and professional. Top notch!
Great service. Friendly service. Fantastic room to just relax and wait for the car service to be done
Took for ever to get to finance people, gave them a price range and length of payment and they wanted me to sign it and had to get angry for them to get my payment, why ask if you don’t plan on meeting my requirements, because eventually you did. Just frustrating feel like we could have been done 60-90 minutes faster.
Shannon is the best thing to happen to the service department at INFINITI of Omaha. The service was sellar. The car was spotless and she stayed in contact even though I was only in the waiting area.
You feel professionalism right there. Shannon was amazing! She did a great job! I recommend the services.
Excellent service, I always get good, honest advice from the service manager. The entire service area is spotless and the waiting area is comfortable
Cindy was fantastic to work with. She was very patient while I considered my options and went above and beyond to answer questions.
Alex was a very friendly and knowledgeable salesman. I would definitely work with him again. And I love my new INFINITI!
The staff is friendly and efficient. They always greet me when I arrive and make sure we go over the services being completed. The guest lounge is clean and well stocked with goodies. I always enjoy a nice hot cup of coffee from there.
This dealership did not honor the sales agreement I had made with the previous owne in 2024. I purchased the car 1 day after they took over. Has left a bad taste in my mouth. The manager took my paperwork with the lower price and did not returnnit to me. Charged me more than agrred upon. Says he was loosing money. Not my problem. This oil change experience I asked for my car not to be washed as I only use touchless. They washed it. Gave instructuons on returning the car. They did not follow. So they continue to operate at a ... Read More DealerRater - Feb 4, 2026
We found a car online and they held it for us because of weather. We made the trip on the weekend. The vehicle was waiting for us when we arrived warm and full of gas. We decided to purchase it. Everything went smoothly. In my opinion you can’t get better customer service than what was offered here. From looking to purchasing flawless and painless purchase. I would give an 11 out of 10
Very efficient and very thorough with the service I had done, Plus excellent cleanup on vehicle before returning it to me.
Everything was amazing! Needed to replace two tires and they went out of their way to help.
They were very quick, extremely friendly and helpful. Great snacks in the waiting room. Me
I had fantastic experience from Shannon at service and Randy with parts! They went above and beyond to help me receive the best most affordable tires I’ve ever had. I love INFINITI and having kind people working for you is what it’s all about. I’m not sure if this is part of the Woodhouse merge, but, so far so good!
Everything was great. Everyone that I dealt with was knowledgeable and kind, and I will definitely come back
The Customer Service was great. The staff there is attentive and helpful for my quick visit.
Nick has been awesome. Very responsive and helpful. Very honest and transparent. Would definitely recommend this dealership and Nick. I have bought numerous cars and this by far has been the best experience!
Everything was perfect from check-in to leaving the dealership. Shawn Gilbert was great and informative. Shannon was so sweet and kind. I saw her interacting with other customers and it was fun to watch. Jake Wise is also a wonderful person.
We had a great experience with the INFINITI team. Andrew was professional, courteous and patient. He was well informed and answered all of our questions.
The team was great and love the lounge facilities. Shannon was very helpful. The customer service was great.
Good experience with Andrew, very informative on the process and kept it easy! Would definitely recommend! Just waiting for a delivery date.
Andrew did a excellent job in all aspects. Courteous. Professional. And, most importantly he listened, did not interrupt, or try to sell me something I did not want. I will work with Andrew again in the future! Awesome asset!!
Service is always fantastic. Great communication and the staff is more than friendly. Love this place!
I wanted to take a moment to give Alex a huge shoutout! He truly went above and beyond to help my husband surprise me at Christmas. From start to finish, he was absolutely wonderful to work with and even took the extra step of delivering my new vehicle on Christmas Eve. The entire experience was seamless, thoughtful, and stress-free. I can’t recommend Alex enough—if you’re in the market for a vehicle, he’s the person you want to work with!
The service was very good. Shannon took time to answer maintenance related questions for me. She even promptly got back to me. Everything was on time.
Alex went above the call of duty. Wonderful person. Respectful. Just an absolute gentlemen. Best sales person I have ever worked with.
Everything was on time and all service people were very professional in their explanation and delivery.
Friendly and professional service. Always keeps me well informed and shares recommendations for my vehicle.
The sales team was very helpful, professional, and patient. They answered all the questions my husband and I had, and overall it was a great team to work with.
This is my second time taking my car to get an oil change and it was going great in the beginning until I was not notified that my car was ready. I decided to head to the dealership on my own as the time was getting close to 5:30 and the dealership closes at 6pm. I was not called or texted that my vehicle was ready for pick up. When I was on my way I got a call from Shannon and she was not friendly at all, she was speaking to me very condescendingly and was rude telling me that ... Read More DealerRater - Dec 18, 2025
They did a great job of helping me out with my vehicle! Cindy was a pleasure to work with and really went above and beyond for me- as far as cleaning snow off my old car I was driving home before I left! -wow! INFINITI does a wonderful job making sure their vehicles are top of the line and best of the best before sending them home!
I love INFINITI of Omaha -- right now, particularly, Cindy Kroll who sold me a QX50 yesterday. I have owned numerous Infinitis since I bought my first one in 1993. I have loved every one of them, which is why I keep going back when I'm ready to buy another car. You can't beat the service. This is the second car that Cindy has sold me and if I live long enough to buy another car, I will give her a call. Cindy has a bubbly personality that is exactly what I like. She listened to me and understood ... Read More DealerRater - Dec 11, 2025
The service experience was well above expectations, I was provided accommodations to work quietly while the service was being completed. The service advisor, Shannon was great work with and created a very positive environment.
Shannan Phillips was very helpful in trying to solve my brake problem on my vehicle
Nick was personable and didn’t pressure me. He explained all the features and answered my questions
Nick was great and our experience couldn't have been better and the folks in the finance department where very good too
Service department is excellent, service advisor was knowledgeable and very nice to deal with! Great fast service.
Guadalupe was extremely helpful and kind will be returning for future services and purchases because of the genuine hospitality of this man.
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... Read More Facebook - Nov 24, 2025
Very good service and all questions were answered. The staff had my car ready on time and all work was perfect.
Great sales staff. Very helpful and knowledgeable. Service staff was equally helpful. I recommend this dealership to all looking to buy a vehicle. Five out of five stars.
Very easy to do business with very good people to do business with and Nick took excellent care of us very informative and helpful in about every way we could have asked thank you very much Infinity of Omaha it might be a few years but will be back to the business with you guys again
Shannon did a great job explaining what my wife's car needed and when it should be done.
over all very good customer service ;everything was done as promised and the explanation of the services was also very helpful.
I have always received exceptional service at INFINITI. Shannon was an awesome service person to work with!
I am very pleased with the services that I received at INFINITI. Andrew was very professional. I will not hesitate to purchase another INFINITI vehicle from them.
The new staff many of whom are from the Woodhouse dealership umbrella were wonderful to work with.
Replaced front and back windshield wipers, took very little time and we were out the door!
This is our 3rd vehicle we’ve purchased here and from Andrew. Andrew is always helpful, transparent, and professional.
Very accommodating with my request for service even though there were no open appointments for the day I requested. Lupe went out of his way to fit me in. I greatly appreciated this since I do not live in Omaha. The staff as always so eager to serve the customers and demonstrate a kind, friendly in their approach.
The experience at INFINITI of Omaha was great and Andy our sales person was phenomenal. We love our new QX60. Thank you!
Shanon (crawling under the car) quickly identified the rear bumper corroded crash bar being separated from the frame of our 11yr old 2014 q50. Mark Jorgensen put into motion a goodwill replaced of the beam at no cost to us. Thank you for your quick action Shanon & Mark this safety item. Ron
No accountability for service or repairs. Everyone I have spoken to says it’s someone else’s fault. This used to be a luxury car dealership, it is no longer that since Woodhouse bought it.
Cindy Kroll is definitely who you want! She’s knowledgeable beyond belief, no pressure and a gem to work with!!! 10/10 would highly recommend!!!
Eduardo was easy and extremely knowledgeable about every feature that my new QX80 has to offer. He answered any questions that I had. He even called after the sale checking in to see how I was doing with it. He made buying the vehicle an easy process.
Personable customer service and clear explanation of the service performed. All done in a professional, timely manner.
Why Choose INFINITI of Omaha?
- Exceptional Customer Service: Our team is dedicated to providing a seamless and enjoyable experience from start to finish.
- Knowledgeable Staff: Our sales and service advisors are experts in their field, ensuring you get the best advice and support.
- State-of-the-Art Facilities: Enjoy our modern showroom and service center, designed to make your visit comfortable and efficient.
- Wide Selection of Vehicles: Whether you’re looking for a new or pre-owned INFINITI, we have a diverse inventory to meet your needs.
Visit Us Today
Experience the difference at INFINITI of Omaha. Visit us at 18201 Burt St, Elkhorn, NE, or call us at (402) 592-2200 to schedule a test drive or service appointment. We look forward to serving you!