Customer Testimonials
Hear What Our Customers Have to Say
At INFINITI of Omaha, we pride ourselves on delivering exceptional customer service and a premium car-buying experience. But don’t just take our word for it—see what our satisfied customers have to say!
Negotiated new car purchase and trade over text message. I appreciated not sitting in the office for that portion of the transaction.
At my first maintenance appointment I experienced very knowledgeable assistant with practical problem solving and very courterous staff!
Purchased my vehicle brand new from INFINITI Of omaha ever since I purchased it I’ve been experiencing a multitude of issues from the electronic side, technology side seat warmers, and now my dashboard is flashing due to seatbelt issues. It has been repaired multiple times. Still continues to be an issue, I am very dissatisfied with this vehicle. I will never again purchase infinity, very unsatisfied customer.
Took my 2013 G37X in for "Service Engine" light. Air Filter, Steering Rack, Alignment, Front Axle, Catalytic Converter. Dropped my car off 10/20, one update 10/21 "still waiting on a part". I sent update request 10/26, still waiting on a part. Work complete 10/27. INFINITI had my car for 7 1/2 days with no updates and I don't have a second car. Very inconvenient experience and I won't be taking my car there again. Ever since Woodhouse took over, they have become a 1-star shop. I suggest finding an alternate shop.
Fast friendly efficient service. Easy to access the service area. Clean and comfortable waiting area.
⭐ 1/5 Stars — Worst Service Experience in 10 Years
I’ve been a customer of INFINITI of Omaha’s service department for approximately 10 years, and I can confidently say this has been the worst service experience I’ve had in all my time doing business with them.
I dropped my vehicle off at 8:15 AM for routine maintenance and a few additional service items. Despite having my car all day, I didn’t receive any communication until approximately 3:00 PM, nearly seven hours later. At that point, I promptly approved the recommended work.
Following that approval, I sent three separate text messages requesting an estimated ... Read More Google - Oct 19, 2026
Woodhouse has really turned this place around!! New ownership has made all the difference!!! Clean environment with friendly knowledgeable staff. Service department is AWESOME!!!
Cindy was absolutely amazing. Customer service was fantastic, worked with us on trade. Overall great experience.
The service team did a great job. They found and installed a part I needed on short notice. They removed and reinstalled my rear luggage rack so they could run my car through the wash. Impressed!
Beautiful dealership with quality Infinity autos.
Damien has helped me purchase cars since he was at Alfa Romeo. He alhas always treated me extremely well with a high level of respect.
I was able to call and get an alignment in the same day. I was very happy with the service and all the people in the service area.
Stephen Bentley was phenomenal and personally delivered fluid I ordered through the parts department, talk about service!
Very pleasant experience. We are happy with how they were very informative and answered all of our questions.
It was a wonderful experience, very thorough with the suggestions and overview of my vehicle. Shannon Main was the best! A+ she was so helpful in every way. It was a professional environment and everything I needed was handled accordingly.
Service was performed timely and professionally. I was greeted warmly and kept informed of the work.
Excellent and impressive service and employees. My first time there with my INFINITI. I was impressed. Thank you.
My appointment for regular maintenance on my vehicle that I had scheduled ahead of time was at 7:15a. I did not get checked in until 7:45a. This was on 9-11-26. it was close to 10a before my car was done. There was one person who was running around appearing to do everything. Unprofessional. It was complete disorganization and chaos. Not a good experience. When you think of INFINITI you think of “luxury” and you certainly pay for it. I did not have a luxury experience or feeling at all.
Jose was such a delight to work with! I brought my teenage daughter in to buy her first car and not only did he take the time to show her multiple vehicles she was interested in, he went above and beyond explaining the car buying process so she understood every step of the way. The learning experience didn’t stop with Jose though, Andrew ensured she understood the financial portion of the purchase, the extra coverages available, and made sure all of her (and my) questions were answered. The team of Jose and Andrew were so easy to work with ... Read More DealerRater - Sep 14, 2026
Working with Shannon was GREAT! She is a gem! I was keeped me up with info and she found the parts and corrected the mess from my last visit
I flew out to Omaha from Charlotte NC to pick up an INFINITI Q50 to drive back home cross country. I preplanned and made a service appointment for this vehicle well in advance. Upon my arrival after standing around waiting for someone to help me for 15 mins I believe it was a female named Shannon finally approached me. I began explaining what I needed and she blatantly ignored me and wouldn’t listen and walked away and said Jeff will be with me when he’s finished with a customer. Her tone was very condescending and it set a precedent ... Read More Google - Sep 12, 2026
Jeff and the Crew are amazing they helped me out greatly when I needed it the most. They understand the world and most of all the customer!
The staffs were very knowledgeable and helpful. They provided the information that helped answer all my questions, and allowed me to make a quick decision
Cindy was an absolute gem to work with and we feel fortunate to have such a good representative to work with,]. The one thing we noticed was the longevity of the careers at this location. Most employees had been there for several years and that says something in the car business. We will definitly be return customers!!
I took my vehicle in which I purchased in April of this yr for a oil change and tire rotation. They were unable to perform the tire rotation due to there wasn't a key in the vehicle to unlock the anti-theft lug nut to get the tire off. No one has done anything to.my car since I purchased it. I've been trying to get this issue resolved with the service department for a month. They were supposedly going to order a key from the Mazda dealer. No one is calling me back. This is the 2nd vehicle ... Read More DealerRater - Sep 8, 2026
They made my out of state purchase/trade simple and quick. Having the car delivered to me in Kansas City was an extra bonus!
I had a great experience at INFINITI of Omaha. Shannon was incredibly helpful, friendly, positive, and easy to work with throughout the entire process, making sure everything was clearly explained and handled smoothly. I really appreciated the honest service and would gladly work with Shannon again.
Service department went above and beyond, even putting on my new windshield wipers and putting my car thru the car wash..It looked like a new car! thank you!
Shannon was really nice to help me out, great service!
Everything went well when I came in for an oil change and inspection. They changed my cabin filter and brake fluid at the same time and I was still there less than an hour. They even washed it for me. Shannon was super nice and kept me updated.
All the staff, including Matt, Damien, Jake, and Mike were superb in handling our purchase of a new INFINITI. He made the process enjoyable, easy to execute, and were always professional in their work. Thank you.
Matt, Damien and the staff were highly professional, easily approachable and genuine in their demeanor. They made the experience a pleasure. We ended up with a lovely QX65. Thank you to the INFINITI team! Great job!
The people at the dealership were great to work with. The process went smoothly and we were satisfied with the results. We appreciate their kindness, the home delivery service, and the fantastic job of detailing our car. Thank you INFINITI!
I had a bad experience with the service department. I have never been spoken to so condescendingly before. Started the second I walked in the door. I need new rear brakes and some other things fixed but I can't go back there.
Excellent service and care for the process. Each step was well explained. There was no pressure to purchase. Was presented with a number of options.
Great experience with the service department! The repairs were done quickly, and everyone was friendly, professional, and helpful. I’m very happy with the service and would definitely recommend this dealership
INFINITI Omaha stepped in when a local Nissan dealer was not helpful in my end of lease process. Thank you again for being professional and processing my end of lease when you didn’t have to.
The dealership is staffed with people who care about what the customer is looking for and are helpful along the way.
wonderful people, good care of my QX60. thank you, Shannon and all of service folks
Great service. Clean showroom. Friendly staff. Will buy from here again. Loved being introduced to the service staff if I would ever need them.
So happy with my Infinity. The dealership is top notch and very helpful. Our salesman was very nice, informative and easy to work with.
Jose was wonderful to work with! He is extremely personable and knowledgable and made the new car buying process enjoyable.
Repair and time to complete were done on-time and correct ! Appreciate Shannon for keeping me in the loop!
Great service! Explained everything that they were doing to my vehicle. Clean and comfortable waiting room.
my car is not fixed. They had it for over a week and i believe it is worse than when i brought it in. School starts in two weeks and i cannot afford to be without my car while they try to figure out the problem - so sad and disappointing. Unfortunately i don’t know where else i can take my INFINITI, my mechanic said i had to go to the dealer - UGH
Jose was easy to work with and helped expedite the process. I was able to work a deal easy and quickly.
No response to the text they tell you to use, no one there when i went to pickup the car eventhough it was scheduled, understaffed, poor service
Shannon was wonderful. Best car service experience ever. She was there with a smile at 7 AM when I dropped it off and there with a smile at 5 PM when I picked it up. Don' lose her.
Easy to get in and out. Everyone is very friendly and helpful. Service was completed quickly.
I cant speak for the dealership itself, because I purchased my infinity out of state. but be aware if you buy any infinity car because your service will be the worse you will ever have. The communication is terrible, they make it look good when you first drop off your car for service, but they don't return your calls in timely manner, and they completely ignore your concerns, I can with certainty say they are dishonest and their service is mediocre for a luxury brand. I cant go into details but I had to file a case with infinity. ... Read More DealerRater - Jul 14, 2026
They are honorable about repairs. The staff is friendly and flexible. I have owned 2 Infinitis.
Fantastic service! The recall was explained and handled in a timely manner. Jeff was great.
Always takes good care of my vehicle. I drive a QX80 love the ride. The service team are knowledgeable—kind—respect me as INFINITI owner
We were traveling and stopped for the night in Omaha, I checked the oil in my Infinity QX60 before checking out yhis morning, and could not get the dipstick back in. I called this dealers service dept. and they sent a Technician to my hotel to help me out. He resolved the issue quickly and professionaly. I am super impressed with your Service Department.
Very cooperate feeling. I went in for something and was told they couldn’t find the issue after keeping my car for days and they wanted payment. I throughly enjoyed infinity of Omaha before they were bought out. They no longer supply loaner cars and will not answer the phone. Very disappointing in how the buy out effected this dealership. I was interested in purchasing a car after my warranty was up in my current car but I no longer have any interest in giving this place buisness of any kind. I also did not like the repetitive explanations and ... Read More DealerRater - Jul 9, 2026
They are professional and on time they do a great job they wash and clean the interior car. They’re very respectful and I would recommend this dealership to anyone.
Friendliness, professionalism, quality of work and very clean facilities. I find the service department, as well as the parts department to excellent communicators.
They promised a loaner and then had to reschedule my appointment because of their policy and poor management of outstanding loaners. The GM made the decision and it’s been five days since he was supposed to call me to discuss this. I don’t think they can keep their word. So disappointing.
Always professional, promo and courteous. They have always presented issues, but have never pressured me into a sale for anything I didn’t want. The dealership is lovely and very customer friendly. Great place for sales and service afterwards.
Took 3 months for warranty work. Poor communication, limited loaner access, deep putrid smell in the vehicle when we received it.
Great customer service. I had a limited amount of time, they got me taken care of fast and very satisfied
Salesperson was rude. Acted annoyed when when asked about multiple cars. I would never buy a car there just because of him....there are plenty of other dealerships that will take our money
I’ve purchased two cars from this dealership in the past several years. The sales and service team have been outstanding and easy to work with.
They have on and off had my car for a year over the same issues and have replaced many things. Finally they said i had to get an entirely new engine. As I am driving it away after waiting for over a month after payment to get a new engine I hear rattling under the right passenger side that was never there before! With in a few days I notice its idling weird again and I had the spark plugs all replaced incase that was the issue and it was there time anyways. Still shaking and chugging and misfiring. Engine ... Read More Google - Jul 1, 2026
The service department absolutely does not meet my expectations. It’s not like they used to be back when I owned my QX 56. The lack of communication is unbelievable. My car has been in the shop five weeks out of the last eight weeks.
Always great service and they are able to always fit me in, even last minute. Check in/out customer service is top notch.
Expected more from a “luxury” dealership.
Purchased 2025 QX80 in Feb 25
Traded in 24’ Denali Ultimate Diesel——Dealership called me 2 weeks after trade in. Salesman asked if I would help speak to a gentlemen about why we traded it in to help convince the man which that there was nothing wrong with it. I’m sure they got top dollar. The Denali was awesome!! But we’ve been waiting for the infinity refresh for so many years and we were so excited.
New QX80:
Vehicle has been into the shop a few times due to it not starting. They’ve performed constant ... Read More Google - Jun 22, 2026
I needed a ride after dropping off my car. the ride service was delayed. Andrew saw that i was waiting and provided me with a ride to work. He did not want me to unnecessarily wait for the service and be late for work. He showed great initiative and this is the reason for my 5-star rating. There was some confusion regarding the cost estimate hence my rating for the cost estimate question.
Very professional group. Were able to take care of my needs in in a timely manner. Have owned an INFINITI since 2003. And to continue to have two in the family in 2026. Great service great product. Thanks.
Friendly staff, prompt assistance, exceptional customer attention and care, answered questions thoroughly, and delivered excellent service.
So kind and helpful. I would highly recommend all of them!! I am so happy with my new purchase, and really appreciate all of the kind things you did for me!!
Had a meeting and they got my oil change done timely - appreciated it. x x
There service department is great. Scheduling a service appointment is easy, they greet you when arriving and walk you through everything they did.
Sales and financing staff are polite and professional. They didn’t try to pressure me into things that I didn’t want. Service department was equally polite and professional. Very happy with my sales and service experiences.
Easy process a a a aa a a a a a a a a a
I was very pleased with the level of attention offered during my visit. It was better than ever
This dealer has very bad customer service. On the point of miss representation. We purchased a 60k mile maintenance program. At 24k mile oil change. We are told the program was canceled. Brought contrac to sales manager. Says he will get back to us. Afterc4 weeks and 4 follow up calls. We have not received any call backs or resolutions. DO NOT PURCHASECE FROM THEM
We've purchased out last four Infiniti's from Cindy. I honestly can't imagine purchasing a car from anyone else. She has taken such good care of both of us! It isn't as convenient as some other dealerships but so worth it to know you can trust them to always treat you right whether you have service work scheduled or just drop in to have your car washed. I have, and will continue, to recommend INFINITI of Omaha. Peggy & Bill
Shannon greeted me the minute I walked into the service area. She was very personable and knowledgeable. We went over what I wanted to have done and she said they would get started right away. She also went over my extended warranty with me. There were a couple of things the service technician found that would need to be taken care of at some point. I decided to wait till next time. Shannon asked if I would like to have my car washed and I said absolutely
I mentioned how the inside windshield was streaked as I couldn’t reach ... Read More DealerRater - May 23, 2026
Excellent job, Service Team. We would also like to acknowledge Andrew Wilson for his patience and hard work in locating and coordinating the delivery of our new vehicle. We requested a specific color and options and he came through for us. Thank you, Andrew!
I brought my car in for a routine oil change about two weeks ago. When I discussed the reason for my visit upon entering the garage, I explained that in addition to the oil change, I was hoping someone could help explain why my remote start isn't working. When I was alerted to my car being "ready", I was given a report about the oil change, but nothing about the remote start. I asked, "Great, so were you also able to figure out why the remote start isn't working?" The person stared blankly at ... Read More DealerRater - May 22, 2026
Quick and professional. Never felt like I was pressured into a purchase and they seemed to do their best to provide a high quality used car.
Terrible customer communication from the service department. We’ve been in the INFINITI family for over 10 years. Things are getting worse with how customers are being treated. We are not planning to own an INFINITI ever again!
Excellent Service. I will Cindy for my future orders! She was very easy to work with and took time and care in providing details I did not even consider and yet used in my final decision.
I’ve been associated with INFINITI maybe 15+ year & military over 23 years Cindy has been an outstanding performer for me! Her attention to detail to go above and beyond means a lot to me / family Thank you for ur service! Kudos
I don’t think n I was charged fairly for my service. I had an estimate for $280 to replace my rear brakes- I was only able to do the front at my initial appointment due to time constraints so had to come back to get my rear done and my total for my rear brakes was $388.96- not $280 as the estimate said and that is what my front brakes costed.
My wife and I had a wonderful experience at INFINITI of Omaha. The location was very clean and the entire staff were very nice and not pushy at all. Our sales lady by the name of Dinet Pena was phenomenal. It was like we were talking to a friend and didn’t even feel like a sales experience and that’s what made it really cool. Answered all our questions made us feel welcome. Had a great attitude was totally real. Nothing fake about her very very impressed. Mark, the general manager is also very good and very attentive and ... Read More Google - Apr 20, 2026
We recently purchased a vehicle for our daughter and had a great experience from start to finish. Eduardo was our salesman and did an outstanding job—he was professional, patient, and easy to work with throughout the entire process. He made sure we felt comfortable with our decision and took the time to answer all of our questions without any pressure. I would definitely work with Eduardo again. Thank you. Kent Furstenau
Experience was okay. We felt prioritized when walking around the lot and Dinet assisted us well. When we got to the financing portion of the deal, we had to wait for a long period of time for someone to assist us. 2 hours! We drove 3 hours to purchase our INFINITI. Also, I asked for a small INFINITI mug and they did not deliver on what I would say is a small request after waiting that long and making such a large purchase.
Great quality with the INFINITI dealership and Andrew our salesperson was very helpful!! It’s our 4th car from this dealership!!
Terrible service. Can’t even fix a door lock in 6 hours! Still waiting for my car.
Terrible service. Car on a lift breaking. Not telling me that my car is outside not being worked on! Was there for 6 hours to get a door lock replaced, and they didn’t even complete it!
I have worked with Matt for years buying cars. He obviously has an incredibly supportive Team. It was a very quick, easy, and painless experience.
Dealership personnel is always friendly and helpful. Addresses the needs of my car in a timely and professional manner.
Comfortable waiting room. Good service people who keep me completely informed. No hard sell on maintenance just accurate assessment of the situation.
NOTE: This review is for service, not sales.
I have an INFINITI and will never visit again. I dropped off on a Thursday for several simple changes and one minor, intending to pick it up the following Friday. I didn't receive an estimate for a week (the next Thursday) I then called 4 hours ahead of time and told them I didn't want to do the fixes and to have my car ready. When I arrived my car was not ready (they had not prepared it at all) and I had to wait an hour despite calling hours ahead.
... Read More Google - Mar 21, 2026
The service department was prompt, friendly and professional. Shannan took great care of my vehicle and made the whole experience efficient and enjoyable.
very workable with pricing and timing and answered all our questions - both product and service was quality!
Why Choose INFINITI of Omaha?
- Exceptional Customer Service: Our team is dedicated to providing a seamless and enjoyable experience from start to finish.
- Knowledgeable Staff: Our sales and service advisors are experts in their field, ensuring you get the best advice and support.
- State-of-the-Art Facilities: Enjoy our modern showroom and service center, designed to make your visit comfortable and efficient.
- Wide Selection of Vehicles: Whether you’re looking for a new or pre-owned INFINITI, we have a diverse inventory to meet your needs.
Visit Us Today
Experience the difference at INFINITI of Omaha. Visit us at 18201 Burt St, Elkhorn, NE, or call us at (402) 592-2200 to schedule a test drive or service appointment. We look forward to serving you!